Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Is responsible for the overall daily leadership, direction, coordination and evaluation of the hotel. Serve as primary liaison with hotel owners and corporate entities.Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies.Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements.Recruit, interview and train team members.Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.Ensure guest and team member satisfaction.Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation.Respond promptly to all emergency situations in accordance with hotel policies and procedures.Comply with all company/hotel standards and policy as established in the employee handbook.The General Manager is primarily responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
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